HCHEALTH CONNECT CENTRE

Health Connect

A briefing for practice groups.

For a manager or director running several sites, and the people who will ask what happens at onboarding and who holds the data.

Where enquiries are lost today.

  • Calls come in during clinic hours and go unanswered while staff are with patients.
  • Enquiries arrive by phone, email, web form and message, with no shared inbox holding them in one place.
  • No single view across locations, so each site knows only its own workload.
  • No reliable way to say which location, listing or campaign produced a new patient.

What Health Connect is.

More than visibility. A complete growth ecosystem for healthcare professionals.

Two connected parts. A public directory where patients search for care near them, with a structured profile for each practice. And a practice membership that gives the group control of those profiles and the tools for handling what comes back from them. The directory brings the enquiry; the membership is where the enquiry is worked.

What the membership covers.

Items marked Planned are in development and are not part of what a practice receives on joining today. Only items marked Included are available now.

Get found

Be visible to patients searching for care near your practice.

Directory profile

Included

A structured public profile covering services, hours, languages, accessibility and how to reach you. It appears in local search results on this site.

Landing and booking pages

Planned

Dedicated pages for a single service or location, with a booking step on the page itself.

Website chat widget

Planned

A chat box on your own website so a visitor can ask a question without picking up the phone.

Capture every inquiry

No patient enquiry goes unanswered, whichever way it arrives.

Unified inbox

Planned

One place for text message, email, web chat, social messages and WhatsApp, so nothing sits unread in a channel nobody checks.

Missed-call text-back

Planned

Patients who call when you are with someone else get a text back within seconds asking how you can help.

Online booking with two-way calendar sync

Planned

Patients book into real openings, and the booking appears in your existing calendar without re-entry.

Intake forms and surveys

Planned

Collect the details you need before the visit, so reception time goes to the patient rather than to paperwork.

After-hours booking assistant

Planned

Answers common questions and offers appointment times when the practice is closed, then hands the conversation to your team in the morning.

Convert

Turn enquiries into booked appointments that are actually attended.

Patient pipeline board

Planned

See every enquiry and the stage it has reached, from first contact to booked visit.

Automated reminders and no-show recovery

Planned

Appointment reminders go out on their own, and patients who miss a visit are invited to rebook.

Email and text message campaigns

Planned

Send a clear message to a chosen group of patients, such as a new service or a change of hours.

Automation workflows

Planned

Set what should happen after an enquiry, a booking or a missed visit, and let it run without staff attention.

Payments and recurring billing

Planned

Take payment for uninsured services, deposits or ongoing programmes.

Retain and grow

Protect your reputation and bring existing patients back.

Automated review requests

Planned

Ask patients for a review after a completed visit, at a time you choose.

Review monitoring and replies

Planned

See new public reviews in one list and respond without visiting each site.

Recall and reactivation campaigns

Planned

Contact patients who are due for a follow-up or who have not been seen in some time.

Referral tracking

Planned

Record where referrals come from and what happened to each one.

Patient education hosting

Planned

Host your own guidance material and share it with patients before or after a visit.

Measure

Know which of your efforts actually bring patients through the door.

Lead source attribution

Planned

See where each enquiry came from rather than guessing.

Call tracking

Planned

Understand how many calls you receive, when they arrive and how many go unanswered.

Campaign return on investment

Planned

Compare what a campaign cost with the bookings it produced.

Role-based team access

Planned

Give each team member the access their role needs and nothing further.

Mobile app

Planned

Read and reply to patient messages away from the front desk.

How onboarding works.

Each location moves through the same sequence. A profile may already exist from public business information; the group claims it, verifies ownership and confirms the details.

  1. 1Unclaimed
  2. 2Claim submitted
  3. 3Ownership verified
  4. 4Professional information pending
  5. 5Information confirmed

Verification and payment are separate. Paying for a membership does not create verified status.

Typical time to complete onboarding for a multi-site group[TO BE SOURCED]

What we are asking for.

Claim the group's locations, confirm the details on each profile, and join as a founding member while places remain.

Membership is $79 CAD / month. The first 50 members hold a founding rate of $49 CAD per month for as long as the membership continues. Billing is handled by invoice during onboarding.

See the full membership